Start with your account email
When contacting support, include the email address used for your Solvy account. That gives the support team the best starting point for checking authentication, subscription status and saved product records.
SUPPORT
Tell us what happened. Give us enough context to fix it.
Good support starts with useful context. These details help separate account, billing, generation and browser problems quickly.
EFFECTIVE DATE25 AUG 2026
Billing questions
For billing problems, include the approximate charge date and transaction or subscription reference from your payment receipt if you have it. Never send your full payment-card number or account password.
Generation problems
If a monthly generation or post regeneration fails, include what you were doing, the approximate time, the message shown on screen and whether the job appears in your dashboard. Screenshots are helpful when they do not contain sensitive information.
Brand and asset problems
For logo, font, reference or generated-asset issues, describe which file is affected and what you expected to happen. Avoid emailing private credentials or API keys.
Before contacting support
Try signing out and back in, refreshing the dashboard and confirming you are using the email attached to the subscription. If the problem is visual only, test the latest version of a modern browser before reporting it.
Contact Solvy support
Solvy AI is self-service software. Product-support requests can be sent to contact@techmenagency.com. Use the support email shown here for product and billing questions.